ZSIM Service | Always and Everywhere | Protecting Every Machine with Craftsmanship | DW551 Rock Drilling Rig Repair

In the minds of ZSIM service team, there is no difference between difficult and easy, and there is no difference between within and outside the warranty period. As long as the customer "calls", they will rush to the job site as soon as possible to provide customers with value-added services.

One of our customers in the South of China encountered a matter days ago. The DW551 rock drilling rig they purchased from us years ago "struck" when it was reactivated. The customer will use this rock drilling rig to play an important drilling task. If it cannot start on time, it will not only delay the progress of the project, but also face high liquidated damages. "I can't give up because it's hard to get this project." The customer was anxious.

During the warranty period, the customer had experienced the exquisite maintenance skills from ZSIM, its professional skills and efficient services left a deep impression on the customer. Now the rock drilling has been out of warranty, the customer contacted us at the first time.

Coincidentally, the customer got news that ZSIM service team was visiting South China. Meanwhile one of our sales person was coming to visit the customer. The sales person checked the customer's rock drilling rig, and immediately called the service team in South China. The service team rush to the customer's job site at the same day from another city. They recorded the problems one by one and checked the drill rig one by one. After a whole day's hard work, the service team eliminated and solved all the problems. Our service team also trained the operator the precautions, operating skills and construction points of daily maintenance to help customers avoid the recurrence of similar problems fundamentally.

The customer was very happy and satisfied with our service team's professional skills and rapid responses.  "Thank you so much, Master! I didn't expect you to come and repair my "old guy" so promptly. Now we can get started quickly. We have delayed a lot of things, so we have to hurry up. With your timely service, it is really worth it!"

Providing customers with value-added services has always been the unchanging service goal of ZSIM. With excellent performance and reliable quality, our products provide strong support for customers' engineering operations in the fields of mining, tunneling, undergound, slope stabilization... The concept of "ZSIM Service, Anytime, Anywhere" is our solemn promise to customers. Whether the equipment is within or outside the warranty period, no matter where the customer is, our service team will respond as quickly as possible and provide customers with all-round protection with the most professional technology.

Out of a sense of responsibility to customers and a sense of mission to society, ZSIM has always practiced the core value of "customer satisfaction is our purpose" and forged ahead. We know that every piece of equipment carries the trust and expectations of customers, and every service is related to the interests of customers and the smooth progress of the project. Therefore, we continue to improve the quality and efficiency of our services, and strive to make customers feel more secure to using our drilling rigs.

Choosing ZSIM is not only choosing a high-quality equipment, but also choosing a caring, timely and value-added service. No matter when and where, ZSIM service team will always be by your side to solve all your worries.